Frequent Questions

Frequently asked questions and answers related to the Woomelly plugin

The plugin works in all countries where Mercado Libre is operational. There is no limitation in relation to the country (except Mercado Libre CBT). You only need a Mercado Libre account.

Not now. However, a module is being worked on for this.
Contact us for more details.

No. The Woomelly plugin does not add this functionality. To add Mercado Pago as a payment method in the store, you must download and install an additional third-party module for this. In the case of Mercado Envios, this service does not operate outside of Mercado Libre.
Contact Mercado Libre customer service for more details.

Currently there is a demo store with some examples of WooCommerce products and linked to a trial Mercado Libre Argentina account so that the details of the tool can be reviewed. If you need to install the Woomelly plugin in your store, you must purchase a license.
Contact us for more details.

After-sales support provides support with questions or incidents related to the Woomelly plugin. The available channel is via email and the available language is Spanish and English. In order for after-sales support to be provided, an active license is required.
For more details you can consult: Woomelly Support Policies.

You only need a Mercado Libre account with an administrator profile and a store in a WordPress and WooCommerce environment (with minimum versions required).
For more details: Recommendations of Services for the operation of Woomelly.

Yes. You can manually sync from WooCommerce to Mercado Libre or from Mercado Libre to WooCommerce. However, for automatic synchronization, one of the two (2) available channels must be defined.

Yes. The Woomelly plugin has a price variation directly on the product, depending on the category or generically. Fixed values ​​or percentages can be applied.

Yes. Upon receiving a sale in Mercado Libre, the sale can be replicated as an order in WooCommerce and inventory (stock) is effectively discounted. However, you cannot create orders directly in Mercado Libre. It is important to note that inventory is reduced regardless of the origin of the sale.

You can select the products to synchronize (they do not necessarily have to be all of them) and you can also omit which data you want to update (in cases where you only want to synchronize price and stock).

Plan S allows you to link one (1) WooCommerce store with one (1) Mercado Libre account. Instead, Plan M allows you to link five (5) WooCommerce stores with their respective Mercado Libre accounts. It is important to note that there is no functionality to add multiple Mercado Libre accounts with the same WooCommerce store.

No. When the license expires, the connection between Mercado Libre and the WooCommerce store is lost. However, no WooCommerce product or post is removed, it just doesn’t keep updating.

All our prices are reflected in US dollars (U$D).

Yes, at the moment it is only guaranteed to work with a maximum of 5,000 items. That value is what we can say that the tool will perform well. It is a reference value, but you must write to us at info@woomelly.com if you want to exceed this amount. For variable products, every fifty variations (50) is equivalent to counting one product. Only simple and variable products are synchronized. In published and private status.

Not at all. We pull data asynchronously, so we do not put pressure on your site at any time.

Some conditions apply.
For more details you can consult: Woomelly refund policies.

For Other Questions, Send Us a message!


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